Shipping & Returns

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • Unless otherwise noted, all content appearing on this Web site is the property of:

    Rockstar Skates and Sport
    5400 Magnolia
    Saint Louis, MO 63139

    Copyright © 2011 Rockstar Skates and Sport. All rights reserved. If you want to use something, just pleast site us. Copyright © 2011 Rockstar Skates and Sport. All rights reserved.



  • Use Of Site
  •  

    Order Processing

     

    In most cases, if you order something we have in stock, we will fill and ship your order within 1 business day after your payment reaches us (which isn't always instant, depending on your bank, if you are ordering over a weekend, etc.). Occasionally when we are out of something but know it's on the way, we will wait and ship your order all together. We will do our best to email you if we expect it is going to be more than 2 business days until it goes out. We usually ship USPS but sometimes UPS from our shop.

     

    Since we are still new and don't stock large quantities or just everything onsite at our new shop yet, sometimes your order will be drop shipped from the distributor's warehouse, located in the Kansas City area. If they are out of something it may come from Virginia.

     

    Skates ordered online are almost always being drop shipped directly to you right now. Riedell is located in Minnesota and they ship via UPS. Sure Grip and other brands will usually ship from the warehouse in Kansas City. Again, orders are usually processed then submitted to the manufacturer or distributor within 1 business day of receiving payment, and usually go out either the same or next business day from their to you.

     

    If we get a message that your gear is on backorder, we will send you a message. Custom orders take longer. This not only includes changes in width or color, but also often includes changes to skates packages, like upgrades to wheels or bearings from a different manufacturer. For example, you want Bones Swiss bearings, Atom Stroker wheels on a 265 boot and Synder Advantage plates. These items all come from different places, so your skate will need to be assembled.

     

    Right now we are NOT stocking skateboards or skateboard related items, artistic skates, or jam skates at our shop in St. Louis. We do usually have a full inventory of pads and helmets, wheels, toeguards and stops, laces, tools and parts, and stuff like that. We are working to build up our inventory of derby skates, especially newbie skates like R3s. As the holidays approach, we will also be stocking kids’ skates. All other skates and items will ship from the warehouse.

     



  • Shipping & Delivery
  • We have been working hard to keep shipping charges among the lowest of any shop!
    We have tweaked the shipping thing a few times and have found that charging shipping based on total amount of your order is the best way to keep things as close to actual cost as possible. Skates are usually the most expensive thing, but also the heaviest thing. When people spend $400 on skates, they understand when shipping is $15. But wheels are lighter and also less expensive, so usually you'll pay around $9 shipping and handling for that.

    No PO Boxes, Please
    You MUST supply a real address (not a PO Box). UPS will not deliver to PO boxes and some of our distributors will not send anything there either. If this is a problem, email us.

    Expedited Shipments
    We are working to offer shipping options including UPS Standard Overnight, UPS 2 Day Air and UPS 3 Day Select, but for now, please email us to confirm that this is available for the items you are purchasing.

    Local Pickup or Delivery
    We allow local pickups if you skate with one of our area leagues, or will be in St. Louis to skate or to visit. Please contact us ahead of time to make sure we are in town.



  • International
  • For now it is probably a good idea to email us before ordering if you are not in the USA. We are happy to ship to you and help contribute to derby world domination! But as you may know, international shipping can be expensive, so may want get with us to discuss ways to save on your order a little.



  • Sales Tax
  • Rockstar Skates and Sport charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Warranties
  • Riedell Warranty Information

    Each pair of Riedell skates or skating boots is guaranteed by Riedell Shoes, Inc. to be free from defects in materials and workmanship under normal use for a period of 90 days from the date of purchase.

    Should any Riedell skates or skating boots appear to be defective, they should be returned to the dealer from whom the product was purchased with proof of purchase. The dealer must request a return authorization number and then send the skates or skating boots back to Riedell Shoes, Inc. along with the proof of purchase for inspection and determination. If the skates or skating boots appear to be defective under the terms of this warranty, they will be repaired or replaced as determined by Riedell Shoes, Inc.

    Product failure, which in the opinion of Riedell Shoes, Inc. was due to improper fit, accident, abuse, neglect, or normal wear and tear is not covered by this warranty. In no event will Riedell Shoes, Inc. be responsible for the repair, replacement or consequential damages for the above mentioned causes.



  • Return Policy
  • If you need to return an item, please first send an email to rockstar@rockstarskates.com stating what is coming back to us and why.

    Please write RETURN on the outside of the box.

    RETURNS CAN BE SHIPPED TO:
    Rockstar Skates and Sport
    5400 Magnolia
    Saint Louis, MO 63139

    Please be sure to include who you are, how to get ahold of you, and why you are returning the item.



  • Store Hours
  • We sometimes work wacky hours. It's not unusual for us to reply to messages late at night or in the wee hours of the morning.

    Our shop is open Monday - Friday Noon-6pm and sometimes if we are with a customer or on another line we will let calls go to voicemail. Sorry, Rockstar Skates currently does not have a receptionist!

    We are also occassionally gone for bouts, tourneys, etc. We try to post when we know we'll be gone, but you can also check out Facebook page for the latest.



  • Miscellaneous
  • Q: Do you sell skates for other styles of skating? What about skateboarding gear?
    A: Sure. Yes. But since Romo plays roller derby, she is most knowledgeable in that area of the skating world. We can get Vanilla and other skates designed for jam or rhythm skaters, figure skates, some inline speed and hockey gear, and are set up as a dealer for lot of boards and softgoods that skateboarders love. If nothing else, we can get you a sweet deal on a birthday present for your little brother. Email us with specific requests or questions.